General terms and conditions
Altstadthäuser am Dom
The following conditions regulate the contractual relationship between the guest and the host of the holiday apartments "Altstadthäuser am Dom". With the booking the customer accepts these conditions.
1. Conclusion of contract
Through the inquiry (written or spoken) the customer offers the host the conclusion of a binding accommodation contract. The contract is only concluded when either the host confirms the booking and the price to the customer or the intermediaries Lübeck und Travemünde Marketing GmbH and booking.com
2. Change of booking
If, after conclusion of the contract, the guest would like to change the number of persons, the price shall be increased in this case to the price generally charged for the corresponding occupancy.
The guest is obliged to give truthful information about the number of persons occupying the apartment. The apartment is only available for the maximum number of people stated in the booking confirmation.Any change to the booking requires prior written consent.
The guest is obliged to pay the prices of the provider. The guest have to pay the invoice 14 days after receipt by bank transfer. If no payment has been received 14 days after submitting the booking confirmation, we consider that we are entitled to cancel the contract.
The customer can cancel the contract at any time before the start of the service. The cancellation will become effective from the day it is received by the lessor (in writing). The receipt of the cancellation must be confirmed by the host or in the case of mediation of the holiday apartment via LTM GmbH or booking.com. Consequently, the cancellation conditions will apply.
All cancellations, changes or non-arrivals are charged with the total amount.
Alle Stornierungen, Änderungen oder Nichtanreisen werden mit dem Gesamtbetrag berechnet.
5. House rules
The guest has to treat the holiday home and its inventory carefully. From 22.00 o'clock to 7.00 o'clock the night rest is valid. During this time, special consideration for the flatmates and neighbours is required. TV and audio equipment must be set to room volume.
Before leaving the holiday home, windows and doors must be kept closed, all heaters must be turned down to a low setting, and lights and technical equipment must be switched off.
Pets are not allowed.
There is a generally prohibition to smoke in the holiday flats.
The provider is not liable for any items brought by the guest. This also applies to valuables which the guest keeps or leaves in the holiday flat. The guest is liable for all damages caused by him, his fellow travellers or his visitors in the house of the holiday flat. Damage must be reported immediately.
This applies in particular to damage that can also affect other apartments in the house (e.g. water damage, fire damage).
7. Arrival, departure, keys
The apartment is available on the day of arrival regularly from 15:00 o’clock. The collection of the keys takes place at Marien-Krankenhaus Lübeck, Parade 3, 23552 Lübeck.
On the day of departure, the guest must vacate the apartment by 10:00 am at the latest.
The key handover takes place in the same way as the collection of the keys at Marien-Krankenhaus Lübeck, Parade 3, 23552 Lübeck. The guest is obliged to check that the door of the apartment is properly closed. If the keys get lost, the guest has to pay compensation to the provider.
The personal data provided by the guest will not be passed on to any third person by the host.
9. Severability clause
- Changes and additions to this contract need to be in writing
- Should individual provisions of this contract be invalid or unenforceable, this shall not affect the
validity of the rest of the contract. The invalid or unenforceable provision shall be replaced by a provision
whose effects come as close as possible to the economic objective which the contracting parties pursued with the
Gerichtsstand ist die Hansestadt Lübeck.
We are available between 8 am to 4 pm during weekdays for telephone enquiries. All other questions by e-mail will be answered promptly.
Kath. Marien-Krankenhaus Lübeck gGmbH
23552 Lübeck / Germany
Your contact person:
Telefon: +49 157 / 80 54 09 87
Telefax: +49 4 51 / 14 07 – 100
Do you plan a hospital stay? Contact us for help.